New ISO Standard Established for Satisfying Unhappy Customers
Thu, 07/08/2004 - 22:00
The International Organization for Standardization recently announced a new standard to help organizations satisfy dissatisfied customers. ISO 10002 is a standardized complaints-handling process that can be easily integrated into… MetricStream to Replace Homegrown Lotus-Based Quality System
Thu, 07/08/2004 - 22:00
Hitachi Computer Products’ American division will replace its quality management processes with MetricStream software, the company announced recently. The solution is currently being implemented at Hitachi’s Oklahoma manufacturing division… Cognex Announces Machine Vision Seminars
Thu, 07/08/2004 - 22:00
Cognex Corp. will host a series of free seminars designed to show how its vision sensors perform automated inspection tasks in the automotive, medical, pharmaceutical, food and beverage, and electronics industries, officials announced… Online Homeland Security Standards Database Developed
Thu, 07/08/2004 - 22:00
An online database of standards related to homeland security is another step the U.S. Department of Homeland Security is taking to improve defense procedures. The American National Standards Institute is combining forces with the DHS to… Presidential Approval Shelters Standards-Developing Organizations
Thu, 07/08/2004 - 22:00
President George W. Bush recently signed into law the Standards Developing Organizations Advancement Act of 2004 (H.R. 1086), providing new shelter for standards developers from treble damage liability in current antitrust laws. The… Quality Digest Columnist Receives ASQ Award
Thu, 07/08/2004 - 22:00
The American Society for Quality awarded John E. (Jack) West with its Freund-Marquardt Medal for his longtime service to the quality profession and to the organization. West is a consultant with Silver Fox Advisors in The Heartland, Texas.… TapRooT Software Now Available
Thu, 07/08/2004 - 22:00
It took upward of two years, but System Improvements Inc. announced recently that it has developed its TapRooT software into an advanced management system. The new software is written with an SQL database that allows it to be set up for a… Modeling Software Preserves Historic Ship
Mon, 07/05/2004 - 22:00
After he’s done with his daily duties as an electronics manufacturing service engineer, Bill Clarke uses his skills in creating workstations and computers to re-create a piece of American history. Clarke uses CoCreate Software’s OneSpace… Industry Collaboration to be Highlighted at Auto-Tech 2004
Mon, 07/05/2004 - 22:00
Global purchasing executives from DaimlerChrysler Corp., Ford Motor Co. and General Motors Corp. will speak about the importance of collaboration between automakers and suppliers at the Auto-Tech conference on Sept. 1. Speakers include Thomas… Relex 2.2 Introduces New Modules and Enhanced Feature Set
Mon, 07/05/2004 - 22:00
Relex Software Corp. recently announced that its Relex FRACAS Management System 2.2 is now available to the public. FRACAS is an acronym for Failure Reporting Analysis and Corrective Action System. Relex 2.2 gathers and tracks failure data…