Israeli Firm Named Top Provider of Call Center Quality Management
Mon, 01/23/2006 - 22:00
Analyst firm DMG Consulting recently named NICE Systems as the market leader in contact call center quality management and liability recording. DMG reports that NICE has a 32.7 percent worldwide market share, noting that the company also has… Six Sigma Award Finalists Announced
Tue, 01/17/2006 - 22:00
Six Sigma IQ recently announced the finalists in its 2006 Six Sigma Excellence Awards competition. The awards will be presented Jan. 24 at the 7th annual Six Sigma Summit in Miami. In the Best Six Sigma Project in Health Care category, the… New Product Simplifies Lean Six Sigma Integration
Tue, 01/17/2006 - 22:00
Rath & Strong recently introduced a new road map to simplify the integration of lean and Six Sigma under the define, measure, analyze, improve, control (DMAIC) methodology. Rath & Strong’s Integrated Lean Six Sigma Roadmap: New… IXPERION To Host Two Springtime Six Sigma Conferences
Tue, 01/17/2006 - 22:00
Conference-planning company IXPERION is planning two major Six Sigma conferences for this spring. The 5th annual Six Sigma for Financial Services Summit will be held March 7–8 in New York City. The conference will feature presentations by Six… Think You Have An Award-Winning Six Sigma Project?
Mon, 01/16/2006 - 22:00
Quality conference organizer WCBF has issued a call for entries for the Global Six Sigma Awards, which will be awarded in June in Las Vegas. Entries are now being accepted for the following categories: Best achievement of Six Sigma in… New Book Examines Toyota’s Management Principles
Mon, 01/16/2006 - 22:00
Quality industry professionals have a new opportunity of learning the secrets of lasting success through a new book that compares Toyota Motor Co.’s fabled management practices to DNA that passes down as “genes” to its plants and managers. Inside… Study: QIOs Improve Health Care
Mon, 01/16/2006 - 22:00
The 2005 National Health Quality Report suggests that a push for health care quality improvement by U.S. quality improvement organizations (QIO) has been successful. The report found significant improvements in the delivery of diabetes, heart… California Council for Excellence Announces Conference and Awards Program
Mon, 01/16/2006 - 22:00
The California Council for Excellence will host its 12th annual Conference & Awards Gala April 6–7 at the Hyatt Regency Irvine. The event will feature dozens of workshops and seminars, along with a host of celebrity look-alikes including… Minitab Introduces Statistical Support Services
Mon, 01/16/2006 - 22:00
Minitab recently began offering direct client assistance through its new statistical support services. Minitab established the service under the premise that successful quality-improvement initiatives require accurate analysis of performance… Intertek Automotive Services Expands Its Testing
Wed, 01/11/2006 - 22:00
Intertek Automotive Services, which operates the first commercial automotive test lab of its kind in China, is now offering buzz, squeak and rattle (BSR) testing at its facility in Shanghai. The company uses a newly purchased MB Dynamics low-…