It’s Time to Focus on Stratovation Innovation efforts need to feed organizational strategy
Tue, 09/09/2014 - 11:20
I have always been fascinated by new words. A few years ago Larry Potterfield, the Founder and CEO of Baldrige Award recipient MidwayUSA, shared one of his “words”: voluntold. “Voluntold” is helping people understand the wisdom of doing something…Change Is Easy...When it comes from a vending machine
Tue, 08/19/2014 - 16:49
‘It must be remembered that there is nothing more difficult to plan, more doubtful of success, nor more dangerous to manage, than the creation of a new system.” This quote is not taken from the words of a modern-day CEO, although he or she might…Can We Ignore Climate Change?A compelling case for including more about climate change in 2015–2016 Baldrige revisions
Wed, 06/11/2014 - 16:14
Last month the quadrennial U.S. National Climate Assessment was issued. Although the report is 840 pages long, the conclusion is clear. It is stated in the very first sentence: “Climate change, once considered an issue for a distant future, has…How Does Your Workplace Stack Up?Baldrige winners score high in senior leadership
Wed, 01/22/2014 - 12:38
The results are in for the annual Best Places to Work in the Federal Government. The overall survey results are not surprising based on history, the current environment, and where many organizations—both government and business—have been challenged…Not All Results Are Created EqualThat’s why the wording of the Baldrige Criteria is intentional
Tue, 12/17/2013 - 17:34
The words used in the Baldrige Criteria for Performance Excellence have been selected by design, i.e., in general there is a deliberate intent behind the words used and the order in which they are presented. Although that intent is clear to the…We Knew It All AlongWorkforce satisfaction does not equal workforce engagement
Wed, 12/04/2013 - 16:06
Recently, I read a blog post about the “Myths of Motivation.” The point of the post is that motivating employees takes some time and energy and is not formulaic; one size does not fit all. The author then discusses four misconceptions about…I Admit It; I Am an IntrovertWhat are the requirements for effective senior leadership?
Fri, 10/25/2013 - 09:05
I am an introvert; INTJ for those who admire Myers-Briggs indicators. I remember being particularly pleased a few years ago when I read a Harvard Business Review article that extolled the virtues of introverts as effective leaders. The article…The Simple BottleWho or what’s corked your flow?
Wed, 05/22/2013 - 10:53
I always take away gems of wisdom from the Baldrige Program’s annual Quest for Excellence conference. This year was no exception. The gem I will share today comes from Choe Peng Sum, the CEO of Frasers Hospitality Pte. Ltd. in Singapore. He spoke…Nine Key Changes in Performance Excellence What I learned during 20 years of leading Baldrige
Wed, 05/01/2013 - 11:10
I always find the annual Baldrige Quest for Excellence Conference to be more than a mere gathering of people to discuss topics of common interest. It is an energy-rich experience. The 25th anniversary event was all that and more because of the…Why Healthcare Performance Is Important to U.S. CompetitivenessBaldrige criteria can help reduce healthcare costs and improve quality
Tue, 02/05/2013 - 11:48
According to a recent PBS report based on information from the Organization for Economic Co-operation and Development (OECD), the United States’ healtcare expenditures are 2.5 times greater than that of the most developed nations around the world.…