Efficient in Theory, Not Practice PDCA for managers could prevent crazy metrics
Thu, 01/06/2011 - 04:30
A colleague, friend, and lean leader in health care related a story awhile back that I think is worth sharing. Joanne Marqusee, COO at Hallmark Healthcare System, was standing in line at a grocery store checkout. While she waited, Joanne recalls,… Being There The virtue of nonvirtual reality
Wed, 12/15/2010 - 04:30
A couple years ago, I was consulting in a large rolling mill to help reduce late deliveries to its customers. After walking the floor for the first time with an enthusiastic 20-something engineer (let’s call him Mark), I asked for help with…