J.D. Power and Associates
Mon, 06/22/2009 - 15:00
Health Plan Member Satisfaction Climbs Has reached the highest levels since implementation of the Affordable Care Act
Thu, 03/31/2016 - 10:40
According to the recently released J.D. Power 2016 Member Health Plan Study, critical factors of health plan member satisfaction are highest in areas of the country that have more competition between different health plans. On a nationwide basis,…
Quality Issues Inside Vehicles Are Usually Due to Design More than 50% of new-vehicle buyers cite interior comfort as an important purchasing factor
Mon, 09/26/2011 - 13:34
(J.D. Power: Westlake Village, CA) -- More than two-thirds of owner-reported, new-vehicle interior problems are design-related issues rather than defects or malfunctions, according to the J.D. Power and Associates 2011 U.S. Interior Quality and…
Heavy-Duty Truck Engine Quality and Satisfaction Improves from 2010 Navistar’s International MaxxForce takes top slot
Tue, 09/06/2011 - 13:42
(J.D. Power: Westlake Village, CA) -- Heavy-duty truck engine quality has improved from 2010, after technology changes related to emissions standards revisions caused a spike in engine-related problems during recent years, according to the J.D.…
Appearance Is Key Differentiation for Automotive Websites Honda continues to rank highest for customers
Tue, 08/09/2011 - 13:11
(J.D. Power & Associates: Westlake Village, CA) -- Website appearance, including design elements and color schemes, is driving many brand-level increases and decreases in shopper satisfaction with automotive manufacturer websites, according…
Initial Quality of New Vehicles Slumps from 2010 But carryover model quality improves
Tue, 06/28/2011 - 14:37
(J.D. Power and Associates: West Lake Village, CA) -- After an improvement in the quality of newly launched models every year from 2007 to 2010, the initial quality of 2011 new-model launches has declined considerably, according to the J. D. Power…
Lexus Leads All Nameplates in J.D. Power Initial Quality Study Earns four segment awards in 2011
Mon, 06/27/2011 - 05:00
(J.D. Power: Torrance, CA) -- Toyota Motor Sales (TMS) U.S.A. Inc. received four segment awards in the 2011 J.D. Power and Associates Initial Quality Study (IQS). Lexus earned the honor as the highest ranking nameplate in the industry, while the…
Fun Driving Experience Important for Brand Loyalty Expected resale value becomes less important
Wed, 12/22/2010 - 05:30
(J.D. Power and Associates: Westlake Village, CA) -- New-vehicle owners are increasingly citing fun-to-drive vehicles as a top reason to remain loyal to their brand, while shifting away from expected resale value as a loyalty reason, according to…
Fun Driving Experience Important for Brand Loyalty Expected resale value becomes less important
Wed, 12/22/2010 - 05:30
(J.D. Power and Associates: Westlake Village, CA) -- New-vehicle owners are increasingly citing fun-to-drive vehicles as a top reason to remain loyal to their brand, while shifting away from expected resale value as a loyalty reason, according to…
Cautious Acceptance Growing for Many Domestic and Korean Autos J. D. Power’s Avoider Study cites interest in redesigned models
Thu, 12/16/2010 - 05:00
(J.D. Power and Associates: Westlake Village, CA) -- Although reliability concerns for some brands have increased from 2009, many domestic and Korean brands—including Ford, GMC, Hyundai, Kia, and Ram—have been successful in improving customer…
Cautious Acceptance Growing for Many Domestic and Korean Autos J. D. Power’s Avoider Study cites interest in redesigned models
Thu, 12/16/2010 - 05:00
(J.D. Power and Associates: Westlake Village, CA) -- Although reliability concerns for some brands have increased from 2009, many domestic and Korean brands—including Ford, GMC, Hyundai, Kia, and Ram—have been successful in improving customer…