Wed, 09/24/2025 - 12:01
In my Labor Day article, “Celebrating Our Frontline Scapegoats,” I observed that of the seven wastes, the one most people recognize is defects. This is understandable: Workers are often blamed for defect-causing situations over which they have…
Tue, 09/09/2025 - 12:03
Driving home from a customer last week, I caught a glimpse of a digital billboard—the kind that flashes eight different ads per minute. From a cost and aesthetic perspective, these backlit displays are a big step up from the old paperhanger versions…
Wed, 08/27/2025 - 12:01
With Labor Day coming around, here’s an article to celebrate the folks who usually get blamed for the quality problems.
Not surprisingly, when people first learn about lean’s seven wastes, the one they find most relatable is defects. They might not…
Wed, 08/20/2025 - 12:02
I took a walk-jog this morning, something I’ve been doing pretty regularly since early June. Some days are better than others, and today started out sluggish. But as I turned the corner of my street, my neighbor drove by, rolled down his window, and…
Wed, 06/11/2025 - 12:02
Last year, after many years of physical therapy, cortisone shots, and experimental treatments to prop up my failing knees, I decided to go bionic and get full knee replacements. Holding out hope for more than a decade that emerging cell-therapy…
Wed, 05/28/2025 - 12:01
A few months ago I visited a potential customer, a high-tech startup, which like many Boston-area tech companies is developing astounding products that would have been considered science fiction only 10 years ago. The parking lot was half full at 8…
Mon, 11/04/2024 - 12:02
For an organization to develop a sustainable, continuous improvement culture, it must, as we say at Greater Boston Manufacturing Partnership, involve everybody, every day—i.e., process improvement must become an everyday part of everyone’s job. That…
Thu, 10/17/2024 - 12:02
Not long ago, I accompanied two of the Greater Boston Manufacturing Partnership’s consultants, Bob Elliott and Peter Melnik, to a Shingo Systems Design workshop at Osram, a terrific host site in Hillsboro, New Hampshire. Bob and Peter did all the…
Tue, 09/17/2024 - 12:03
I once attended a presentation that Eli Goldratt gave for the Society of Manufacturing Engineers. We were seated in an auditorium, listening as Goldratt paced back and forth on the stage, puffing on his cigar, gesturing for effect, and occasionally…
Mon, 06/24/2024 - 12:03
As years roll on, I’m noticing more parts of me breaking down: Teeth, eyes, knees, cardiovascular, stomach—the list keeps getting longer, as does the list of docs I see. I’m blessed to be living in an area with the world’s finest medical care and…