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Book: New Edition of TL 9000 QMS Measurements Handbook
Guide to TL 9000 measurements processing, usage, responsibilities, and requirements
Measuring Customer Satisfaction with New ISO Technical Specification
A framework for monitoring and measuring customer satisfaction
Product News: Intelex Enhances Software Solution With Powerful 5.1 Release
It's the most significant upgrade to the Intelex platform to date.
Book: Root Cause Analysis in Process-Based Industries
Former Intel engineer shares easy-to-learn method for solving problems.
Event: Root Cause Analysis Symposium Slated for September
Learn and discuss valuable RCA best practices
Event: Hazardous Substances Process Management Lead Assessor
July 20–22 in Santa Clara, California
TÜV SÜD Increases Consumer Goods, Retail Certification Test Activities
Children’s product-safety testing capabilities strengthened globally
Book: New Edition of ISO 9001 for Small Businesses Available
Publication has been updated to include the requisites of ISO 9001:2008.
Event: BSI Hosts Next ISO/IEC 20000 Webinar
Free event Thursday, June 17, at 1 p.m. EDT.
Book: Internal Quality Auditing
Completely revised for ISO 9001:2008 and ISO 9004:2009
Product News: Quality Management Software from Claromentis
An integrated, web-based software for managing ISO 9001 and ISO 14001 requirements
Effectiveness of ISO 9001 Certification To Be Assessed in Study
Joint study by IAF, UNIDO, and ISO to measure effect of management system certification in South Asian economies
First U.S. Medical Testing Laboratory Earns Global Accreditation for Quality
Spectra Laboratories of Rockleigh, New Jersey, gets accredited to ISO 15189.
Product News: Viscometers Correlate Directly from Lab to Process
Oscillating piston technology and temperature probes allow accuracy to ±1.0% and repeatability to 0.8%.
Product News: ISO Standards Training DVD Series
Training series can reduce ISO standards precertification and recertification costs by thousands of dollars.
ISO 50001 on Energy Management Systems Approved as Draft International Standard
A framework for integrating energy efficiency into management practices
Event: Baldrige Regional Conferences to Showcase Best Practices
Two September events offer plenary sessions and presentations by award recipients. 
ISO 26000 Approved to be Published
International standard on social responsibility to be published in November.
Event: 2011 International Conference on ISO 9000 and QMS Standards
ISO 9000 Conference announces the date, venue, and call for papers
ASTM Standards Serve as Technical Resources to Support Oil Spill Response
Standards that cover all aspects of oil spill response and cleanup are important.

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