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Baldrige Performance Excellence Program
More than just an award
Fixed vs. Portable Coordinate Measuring Machines
Three questions to help you invest wisely
Clear the Customer Experience Parking Lot
Everyone benefits when you prioritize customer satisfaction
Five Reasons Employees Don’t Trust Their Managers
Remember, you hired competent adults
Seven LPA Mistakes to Fix Before Your Next Customer Audit Checklist
The best time to plant a tree...
Workplace Safety Standards: ISO 45001
Is your company motto ‘Safety first… second, third?’
Women in Technology
An eye-opening conversation with process manager Emily O’Dea
Organizing for Safety and Sustainable Performance
Why ISO standards are so valuable
Churchill’s 39 Desks
Building the structure that frees
The Perils of Outsourcing: A Case Study
With ISO 9001’s clause 8.4, responsibility can’t be abdicated
Let’s Stop Confusing Cooperation and Teamwork With Collaboration
‘True collaboration requires an exchange of ideas where something new emerges as a result.’
Boeing 737 Max: Air Safety, Market Pressures, and Cockpit Technology
Boeing faces a perfect storm of risk management, quality control, and customer satisfaction
What Does MTBF Mean?
Four points of consideration
Has Your Boss Set You Up to Succeed or Fail?
Six questions to ask before wading into a project
Working and Growing With Collaborative Robots
Collaborative robots are already working in close proximity with humans on the shop floor
The Power of Thought: How Critical Thinking Can Help Your Business
‘We’re afraid to find out things that contradict us’
Ensuring Food Safety With Quality Management Software
A cloud-based QMS can help address common international standards and regulations
Improve Risk Management and Quality Across the Value Chain by Increasing Visibility
Particularly in regulated industries, you really do want to know what goes into the sausage
Lessons From Driving a Forklift
When circumstances outpace a company’s ability to experiment, reflect, and adapt
NIST: Blockchain Provides Security, Traceability for Smart Manufacturing
Tamper-proof data transmission, traceability of data to all participants in the production process

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