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Driving B2B Digital Transformation With a Customer Focus
Create a competitive advantage by tailoring technology to customer relationships
Using Data Science to Optimize Inventory in Retail
Give customers what they want, keep storage costs under control
You Aren’t Journey Mapping
You may think you are, but most are probably not
Keeping Customers Happy Despite Rising Tariffs
Quality and technology work together to maintain supply chain efficiency
Teach Kids to Think As They Read, and Revise What They Write
Cognitive strategies instruction moves students toward achieving knowledge transformation
Clear the Customer Experience Parking Lot
Everyone benefits when you prioritize customer satisfaction
Five Ways to Make Customer Experience Your Competitive Advantage
Making the leap from cost center to growth engine
A Whopper Turnaround by Burger King
Rekindling an old flame on a zero-based budget
Do Your Employees Believe in Your Company’s Core Values?
Do they even know what the company’s core values are?
Why Customer Experience Is a Marathon Full of Sprints
Meeting customer expectations is a nonstop race
The Higher the Quality, the Lower the Cost
Contrary to conventional wisdom, increased quality doesn’t always equate to increased cost
Big Data: Your Health vs. Your Privacy
Huge amounts of biometric, DNA, and diagnostic data enable personalized medicine. They also enable unscrupulous and discriminatory marketing.
Ensuring Food Safety With Quality Management Software
A cloud-based QMS can help address common international standards and regulations
Three Philosophers Set Up a Booth on a Street Corner
Here’s what people asked
I Studied Buttons for Seven Years
Five lessons about how and why people push them
What Would Happen If Hospitals Openly Shared Their Prices?
Price transparency tools with useful, easy-to-use information can benefit patients and reduce healthcare costs
Have You Digitized Your Journey Map?
Nothing changes if nothing changes
Are You a Disrupter?
Discover better ways to serve customers and trigger service transformations
Visual Configure-Price-Quote Systems Reduce Cost of Poor-Quality Job Specs
Eliminate waste from the start of the manufacturing process
Positive Work Cultures Are More Productive
Creating a culture that is both customer-centric and employee-centric is possible

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