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How Millennial Consumers Will Transform Healthcare
A growing trend is to choose doctors for their ability to communicate and heal
Shaped for Speed
How a specialty supplier uses portable scanning to power an engineering-based tube-shaping process
Tier One Aerospace Supplier Sees Soaring Workflow Efficiencies
EnCore Composite Structures uses 3D measurement technology to please multinational clients
ISO/TS 16949 Piles on the Requirements This Year
Some background to the automotive standard update now underway
Keeping High-End Customers With Old-Fashioned Problem Solving
A successful loyalty program is not about points and rewards
Do You Trust the Food You Eat?
Producing quality food in a world of 7.4 billion people
How Automakers Can Think Like a Disruptor
It’s not your grandfather’s Oldsmobile business model anymore
Measuring the Results of CRM
Best benchmarks to put in place
When Chemistry Meets Marketing
The curious logic behind prescription drug names
Health Plan Member Satisfaction Climbs
Has reached the highest levels since implementation of the Affordable Care Act
Pinpointing the User Experience
How data—not just design—help companies create successful products
Retailers Compared, Lower Satisfaction Results
ACSI Retail Report 2015 returns to long-term average
Successful Digital Transformation Starts With the Customer
Customer-centricity revolutionizes the banking industry in Serbia
Six Surefire Ways to Insult Your Customers
When was the last time you were told your behavior was offensive?
ACSI: Customer Satisfaction With PCs Drops as Tablets Fall Out of Favor
TV and DVD players decline as major appliances edge up
Evaluate How Well You Understand Your Customer
Do you need to improve your processes to increase clarity?
The Sizzle That Sells CRM Internally
Five tips to build employee support for customer relationship management
Four Signs You Really Don’t Know Your Customers
And what you can do about it
Enhance Product Safety to Survive the Changing Marketplace
How technology can be harnessed to promote product stewardship
Quarterly Update on U.S. Overall Customer Satisfaction
Upswing marks year’s end, boosted by government and retail gains

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