The National Institute of Standards and Technology (NIST) has released a suite of green tea reference materials to help manufacturers evaluate the composition of their products and assure researchers of the accuracy of analytical methods for studying the human hea

The headline’s question seemed a bit far-fetched to me when it was originally posed. The answer provided another delightful illustration of the myriad analogies we find in our everyday lives that relate so effortlessly to our work as quality professionals.

How safe is our food? It is a question asked all over the world on a daily basis as food-scare stories fill the media and governments act to calm consumer fears.

Companies aren’t perfect, and neither are the people who work for them. Since this is a fact rather than a judgment, it’s reasonable to expect errors in manufacturing and process management.

In my March 24th column, I discussed how you should handle audits that point out a minor or "Mickey Mouse" nonconformance.

Read this. It won’t be a waste of time.

Have you ever been audited and felt like the auditor’s findings were almost irrelevant in the context of your organization’s major challenges and goals?

Have you ever been audited and felt like the auditor’s findings were almost irrelevant in the context of your organization’s major challenges and goals?

(ANSI: Washington) -- The Internet as we know it is about to m

Protecting the health and well-being of consumers and the world at large is the quality industry’s highest calling.