Leadership Insights From the Baldrige Award-Winning City of Germantown, Tennessee
When the City of Germantown, Tennessee, was named a Baldrige Award recipient in 2019, the small suburb of Memphis (just 20 square miles in size) became only the
Eight-Step Decision-Making Process for Making the Most Quality Decisions
It’s too bad that so many rely on their intuition for their decision-making process.
It’s Time to Apply Risk Management to President Biden’s Vaccine Mandates
‘By the authority vested in me as President by the Constitution and the laws of the United States of America, including sections 3301, 3302, and 7301 of title 5, United States Code, it is hereby ordered as follows....”
Problems Happen. It’s How They’re Solved That Matters.
Within every organization, problems or incidents arise that can affect the quality of your operations.
How the Climate Crisis Is Transforming the Meaning of ‘Sustainability’ in Business
In his 2021 letter to CEOs, Larry Fink, the CEO and chairman of BlackRock, the world’s largest investment manager, wrote: “No issue ranks higher than climate ch
Five Critical Mistakes for Disruptive Innovators to Avoid
Disruptors are defined by several characteristics. They see beyond the existing status quo and challenge it by visualizing improvement and the outcome of that solution.
If They’re Not Ready to Change Gears, Specialized Companies May Be Left in the Dust
Know who invented the first digital camera?
Regional Hospital Inspires What Baldrige Community Does Best: Benchmarking
‘We didn’t get here on our own,” said Brian Dieter, president and CEO of Baldrige Award-recipient Mary Greeley Medical Center (MGMC), speaking at the
Redefining Hybrid Office Space to Boost Quality Employee Productivity
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Credit: Ville Miettinen
How should organizations—including their quality departments—reshape office space to maximize productivity in the future of work? What will the new workspace—from the office to homes—look like in the future? We know it will be different.
Unprecedented Plasma Lensing for High-Intensity Lasers
High-power laser pulses focused to small spots to reach incredible intensities enable a variety of applications, ranging from scientific research to industry and medicine.