Summation and Average Queries: Detecting Trends in Your Data
In our last article, we discussed how to determine how many people drink pumpkin spice lattes in a given time period without learning t
How to Structure Your Medical Device Technical File
The medical device technical file is a must-have document for devices to be sold in the European Union (EU) marketplace. The file contains detailed information about your medical device, its design, intended use claims, composition, and clinical evaluations.
How Do You Get the CEO to Care About Customers?
Iam often asked by customer service leaders how to get the CEO to care about customers. They are convinced there is a missed tactic that, if implemented, would have the C-suite camping out in the contact center and inviting customers to board meetings.
Counting Queries: Extracting Key Business Metrics From Datasets
How many people drink pumpkin spice lattes in October, and how would you calculate this without learning specifically who is drinking them, and who is not?
Quality Management Can’t Be Optional Anymore
Here’s an unfortunate truth: The story of the Covid-19 pandemic is one of epic quality failures in almost every area imaginable.
Growing a More Resilient Global Food System
This story was originally published by Knowable Magazine.
Three Ways Employers Could Help Fight Vaccine Skepticism
Ending the pandemic depends on achieving herd immunity, estimated at 70 percent or
Food Processing: Selecting a Conveyor to Minimize Dust Explosion Risk
On conveyor systems in the food processing industry, some powdered and bulk solid materials such as grains, sugar, and creamer are ignition-sensitive in specific concentrations, particularly when exposed to static electricity discharge.
Quality Professionals Need Better Tools to Handle Their Expanded Duties
Quality professionals no longer focus solely on product or service quality.
Threat Models for Differential Privacy
It’s not so simple to deploy a practical system that satisfies differential privacy.