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How Should Humans Collaborate With AI?

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As businesses increasingly adopt AI-driven decision making, experts agree that the most interesting questions are not about whether humans can beat machines or vice versa,

Have You Truly Integrated QMS Requirements Into Your Business Processes?

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When it comes to ongoing certification of your quality management system (QMS), whether it’s certified to ISO 9001, ISO 13485, IATF 16949, or AS9100, how many times have you found yourself “preparing for an external audit?”

How to Perform a Supplier Evaluation

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Supply chain management (SCM) has been defined as “the design, planning, execution, control, and monitoring of supply chain activities with the objective of creating net value, building a competitive infrastructure, leveraging worldwide logistics, synchronizing suppl

Delivering on the Promise of Delivery

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With recent disruptions critically impacting the autom

You Bet Your Life

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This series is about getting you through a catastrophe. The first three articles (see “All articles in this series”) were about preparing and responding to the world around you when it’s consumed by calamity. As our world here was.

Inside the Mind of an ISO Auditor

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Getting inside the mind of an ISO 9001 auditor is crucial to a successful ISO audit.

Keep Calm and Run for Your Life

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I was a strange kid. Who knows where our fears come from? What I do know is Godzilla is somewhere near the core of one of my weirder fascinations. When I was four, I watched Godzilla vs. King Kong on TV with my father. It made a mark.

How Short-Term Profits Can Mask a Brand’s Long-Term Losses

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Price discounts and other promotions on consumer goods can boost a product’s sales in the short term, but that same strategy may destroy a brand’s equity, according to research from Carl Mela,

For Three-Time Baldrige Winner, Exponential Growth Starts With People, Safety

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In 2020, MESA, a small business in Oklahoma, became to date the first and only three-time Baldrige Award recipient.

Employees Are Feeling Burned Over Broken Work-From-Home Promises

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As vaccinations and relaxed health guidelines make returning to the office

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