Buy One, Get One
Don’t you love it when you go to the store and they have a “BOGO” sale? BOGO, as in buy one, get one.
What’s in a Number?
I have long maintained that renumbering procedures from the defunct ISO 9001:1994 standard to reflect the numerical scheme of ISO 9001:2000 is an exercise
For Want of a Nail
"For want of nail a shoe was lostFor want of a shoe a horse was lost
For want of horse a rider was lost
Helping Your Suppliers Help You
A few months ago, I wrote about the importance of understanding your customers’ requirements.Push Back
As an auditor, I have a hard time maintaining my composure when individuals tell me they’re unhappy with their registrar and yet have taken no action to address Tackling the Tough Problems
It’s the week after the huge annual trade show—the opportunity for you and the rest of your industry to showcase your companies and to rollout your latest, greatBenefitting from Supplier Corrective Actions
Part of the problem with corrective actions has long been the proliferation of requests for things that just don’t meet the crite
The ISO 9001 Environment Clause
Some ISO 9001 requirements simply don’t get as much attention as others. One such example is found in clause 6.4, which relates to work environments.Tempus Fugit
Time is arguably one of the most precious and least quantified resources that organizations possess.Realizing Value From Audit Findings
It’s been my experience as an auditor and as a consultant that the overwhelming majority of corrective actions originate from customer returns.