The Fable of the Monkey Gardeners
Have you ever wondered how to demonstrate to a manager the rationale behind the ISO 9001 requirements for competence and training?
Selling the Benefits of Preventive Action
Perhaps one of the hardest persisting sells for the average quality professional is the challenge of effectively communicating the benefits of preventive action to senior management.
What’s the Best Quality Management Software?
I often get asked: “What’s the best software package?” Individuals are usually looking for guidance in selecting a program to manage corrective actions, facilitate documeWho’s on First?
The Abbott and Costello routine “Who’s on First?” is one of the greatest comic treasures of our time.ISO 14001:2004 Management Review
This article reviews management review in the latest ISO 14001 standard revision, including the management review requirement update and system recommendations for ISO 14001:2004 compliance.
Purchasing Department Vs. Purchasing Process
It’s logical to expect the purchasing process to fall under the purview of the purchasing department. However, the reality is that in most organizations there are people from different departments who generate purchase orders and sign contracts.
Auditing as an Integral Part of the Business
Occasionally, when I’m waiting for a flight, the small talk with fellow travelers will meander into discussions about the purpose of our respective trips.
Carnegie Mellon’s Capability Maturity Model Integration the ISO 9001 Way
For years, many companies have expended countless dollars and painful hours to comply with the various requirements of ISO 9001. Now, some of these companies are being asked to meet the provisions of Carnegie Mellon’s Capability Maturity Model Integration (CMMi).
Mr. Rogers and the Process Approach
I was channel surfing the other day, looking for some local news that would tell me why I had woken up to a power outage that had lasted the better part of the morning. I don’t usually watch TV during the day, so I had no idea what stations carried noon time news broadcasts.
The Cornerstones of ISO/TS 16949
The concept of establishing goals and flowing them throughout an organization isn’t new in business or in quality management system standards. In ISO 9001:1994, the establishment of goals was done via the quality policy, following a review of effectiveness in meeting these management goals.