Helping Your Suppliers Help You
A few months ago, I wrote about the importance of understanding your customers’ requirements.A few months ago, I wrote about the importance of understanding your customers’ requirements.A few months ago, I wrote about the importance of understanding your customers’ requirements.Push Back
As an auditor, I have a hard time maintaining my composure when individuals tell me they’re unhappy with their registrar and yet have taken no action to address Tackling the Tough Problems
It’s the week after the huge annual trade show—the opportunity for you and the rest of your industry to showcase your companies and to rollout your latest, greatBenefitting from Supplier Corrective Actions
Part of the problem with corrective actions has long been the proliferation of requests for things that just don’t meet the crite
The ISO 9001 Environment Clause
Some ISO 9001 requirements simply don’t get as much attention as others. One such example is found in clause 6.4, which relates to work environments.Tempus Fugit
Time is arguably one of the most precious and least quantified resources that organizations possess.Realizing Value From Audit Findings
It’s been my experience as an auditor and as a consultant that the overwhelming majority of corrective actions originate from customer returns.
The Standard Answer: Ship Shape
How is it possible to ship customers the right product, on time, and still fail to fulfill their requirements? Most organizations do a pretty good job of determining what product the customer wants.
Only One Correct Action Process
A recurrent theme that dominates discussion on the establishment of corrective action programs is the practice of channeling problems through multiple conduits for assessment and resolution.
The Art of Interviewing
I’ve long been a proponent of involving as many individuals as possible in corrective action, both during the root cause analysis phase and during the development of the