Many of us quality professionals have been teased by our families on more than one occasion for applying quality principles to everyday life.

The processes followed by most small- and medium-sized companies to prepare for or maintain an ISO 9001 registration have been largely manu

Last month’s column dealt with how to effectively communicate a finding of non

“Nonfulfillment of a requirement.” That’s the clear and concise definition of a nonconformity offered up by ISO 9000:2005–“Quality management systems—Fundamental

In last month’s column, I postulated that the hazardous-substance-free movement repr

The ISO 9001 series of standards is the most widely used in the world and specifies requirements for an organization’s quality management system (QMS).

Control of quality records: Can there possibly be a more boring requirement? You can feel the yawn coming on as you read through the requirements of ISO 9001 subclause 4.2.4.

Last month, I shared some perspectives about the current state of the hazardous-subs

What data are the best to gather? What processes should you be tracking? What are your metrics telling you?

Subclause 6.2.2 of ISO 9001 is ubiquitously referred to as the training clause.