The ISO 9001 series of standards is the most widely used in the world and specifies requirements for an organization’s quality management system (QMS). The standard is designed to enable the organization to have a customer orientation, a people (staff) orientation, and a business orientation. Lately, the process of registration to this standard has caused some to question its credibility

Globalization and World Trade Organization agreements have made marketing goods and services across international borders easier. Organizations get access to the world market and face competition in domestic markets in other parts of the world. Trade within a country, as well as across borders, requires a mechanism to ensure that the quality of goods and services being traded is acceptable. Conformity assessment and related international standards that cover product quality, management systems, environmental systems, etc., can provide such mechanisms.

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