How safe is our food? It is a question asked all over the world on a daily basis as food-scare stories fill the media and governments act to calm consumer fears.

Welcome to Quality Digest Daily 2.0! This new format represents a significant re-imaging of our flagship brand (the industry’s only daily newsletter), which we first launched nearly two years ago.

“What makes a personal kanban any better than a to-do list?” asked Julie, crossing out a completed task on her “ta da!” list with exaggerated strokes.

Companies aren’t perfect, and neither are the people who work for them. Since this is a fact rather than a judgment, it’s reasonable to expect errors in manufacturing and process management.

In my March 24th column, I discussed how you should handle audits that point out a minor or "Mickey Mouse" nonconformance.

Read this. It won’t be a waste of time.

Have you ever been audited and felt like the auditor’s findings were almost irrelevant in the context of your organization’s major challenges and goals?

Have you ever been audited and felt like the auditor’s findings were almost irrelevant in the context of your organization’s major challenges and goals?

Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques.

Every once in a while when I’m conducting training, I have the good fortune to have someone ask a particularly atypical question that gets me thinking and helps me to develop more tools and techniques.