More than ever, businesses need ways to improve their operations to better gain, serve, and retain customers while reducing costs and improving margins.

The electromagnetic force has gotten a little stronger, gravity a little weaker, and the size of the smallest “quantum” of energy is now known a little better.

Standard: “A document, established by consensus and approved by a recognized body, that provides, for common and repeated use, rules, guidelines or characteristics for activities or their results, aimed at the achievement of the optimum degree of ord

You’ve heard about “measuring training effectiveness” but aren’t quite sure how to do it. You’ve been filling out training attendance sheets for as long as you can recall, and they have served the purpose.

Although we may use the define, measure, analyze, improve, control (DMAIC) mnemonic to help guide us through our problem solving, that doesn’t really give us a lot of specific direction (as I bemoan in my

The aerospace standard, AS9100C—“Quality management systems—Requirements for aviation, space and defense organizations,” (aka AS9100:2009 Revision C) has been released for some time now, and the early results are in.

The National Institute of Standards and Technology (NIST) has released a suite of green tea reference materials to help manufacturers evaluate the composition of their products and assure researchers of the accuracy of analytical methods for studying the human hea

Last month I wrote an article entitled “Being Comfortable in a World of Never-Ending Change.” Editor in Chief Dirk Dusharme and I also covered this story on t

The headline’s question seemed a bit far-fetched to me when it was originally posed. The answer provided another delightful illustration of the myriad analogies we find in our everyday lives that relate so effortlessly to our work as quality professionals.