Who Is in Charge of Customer Satisfaction?
If your company is ISO-certified or thinking about becoming so, you may already know that meeting customer requirements and achieving customer satisfaction is paramount to the certification.
The Many Uncertainties of Risk as Currently Stated in ISO 9001:2015
The words “risk” or “risks” have been sprinkled throughout the 2015 revision of ISO 9001, the quality management system standard from the International Organization for Standardization (ISO).
Series: ISO 9001 Revisions for 2015
What’s Happening With ISO 9001?
Stakeholders have offered suggestions for the upcoming revision
Committee Draft of ISO 9001 Is Out
Editor’s note: Denise Robitaille is a member of the U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She will be reporting on the revision progress to ISO 9001, which will be completed in 2015.
Experience Required
Approximately half of the 704 employers participating in a survey by The Chronicle of Higher Education and American Pu