A System for Satisfying Customers, Part 2
Editor's note: This is part two of a series about customer-centric quality management systems. Read part one here.
Are You Ready for ISO 14001:2015?
ISO 14001 is the world’s best-known environmental management system standard, and it provides a systematic framework to help organizations protect the environment through balanced socio-economic means.
An Analysis of ISO/DIS 9001:2014
Story update 6/18/2014: In an earlier version of this article the editors changed ISO/DIS 9001:2014 to ISO/DIS 9001:2015. The error was ours, not the author's. The correct name of the document is ISO/DIS 9001:2014, as now shown.
A System for Satisfying Customers, Part 1
Editor's note: This is part one of a serios about customer-centric quality management systems. Read part two here.