Arecent client satisfaction survey conducted by our company, the British Assessment Bureau (BAB), a UK-based certification body, highlighted the benefits of achieving certification to ISO 9001. Here is a summary of the results.

Much has been discussed about the value of tomorrow’s leaders learning about the Baldrige Criteria for Performance Excellence while still

Everyone has a passion, whether it involves biking the toughest roads or collecting Star Wars figurines. Mine is travel.

Editor's note: This is part two of a series about customer-centric quality management systems. Read part one here.