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Questioning Protocol

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Higher Education, It’s Time to Refresh Your Understanding of Baldrige

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Much has been discussed about the value of tomorrow’s leaders learning about the Baldrige Criteria for Performance Excellence while still

The Curious Quest for Counting Countries

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Everyone has a passion, whether it involves biking the toughest roads or collecting Star Wars figurines. Mine is travel.

A System for Satisfying Customers, Part 2

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Editor's note: This is part two of a series about customer-centric quality management systems. Read part one here.

Snowballs to Soot

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Risk Assessment and the Quality Management System

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Baldrige and ISO 9001: A Complementary Relationship

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Deconstructing ISO/DIS 9001

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Fearful Features: Making Risk Explicit

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Are You Ready for ISO 14001:2015?

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ISO 14001 is the world’s best-known environmental management system standard, and it provides a systematic framework to help organizations protect the environment through balanced socio-economic means.

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