Few process improvement topics generate more questions or may be least understood than design of experiments (DOE).

Six Sigma promoters and innovation advocates have emerged as opposing camps in the battle for tool supremacy in the organization improvem

In Part 1 of this article

With all the emphasis today on quality, and studies showing that quality is very important to the leaders of American business, why are so many organizations struggling to achieve and sustain quality systems?

Editor’s note:This short story is part of a three-volume series—Integrated Enterprise Excellence: Going Beyo

For quite some time a major question has been cropping up in my mind: Is Six Sigma’s application in software development as effecti

The manager of a local grocery store is having dinner with his statistician friend. The store manager tells his friend about a certain cashier who is stealing from the company.

There’s a certain manufacturer makes carbon-based friction material in the form of a disk.