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‘What's of most interest to you is how your business processes interact with the industry problems and problems of individual clients.’

Jason Furness
In a previous column based on our recent book, Manufacturing Money (Amazon Digital, 2015), we...
    Former FDA Chairman Robert Califf, M.D., stepped down on Jan. 20, 2017, and it’s not always easy to predict what the Center for Drug Evaluation and Research (CDER), or any FDA agency, will accomplish under a new chairman. Efforts at quality management could be affected by what appears to be an...
    As our new year unfolds, I wanted to write an article to remind myself of three pieces of advice. They are from Epictetus (55–135 AD), Marcus Aurelius (121–180 AD), and George Pólya (1887–1985). Epictetus and Aurelius are two famous Stoic philosophers of the past, and Pólya is a famous Hungarian...
    What can be done when a test is destructive? How do we characterize measurement error? How can we determine if a test method is adequate for a given product or application? How can we check for bias? All of the techniques for assessing the quality of a measurement system require us to make...
    Change is inevitable in every organization. Planned or not, forces inside and outside the enterprise can sometimes encumber a workforce and lead to nonvalue-added processes. Growing spurts, major technology implementations, or even small supply-chain organizational projects can present more...

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