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Inside Quality Digest Live for Sept. 22, 2017

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Oh sure. It looks friendly enough...

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Our Sept. 22, 2017, episode of QDL was decidely techie, covering artifical intelligence, the internet of things, Manufacturing Day, and a cool color-matching tool that uses your smart phone.

Is the Internet of Things Sending Us Back to the Middle Ages?

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Expectations: The Mother of All Frustrations

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Customers come to do business with you because they have a set of expectations
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I recently saw an article with an image that included a quote from Antonio Banderas: “Expectation is the mother of all frustration.”

Digital Businesses: The Metrics That Really Matter

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User-centric firms should identify and track the core actions that can make or break their businesses.

Is Your Customer Service Accessible?

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“Give me your email or scram.”

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Inside Quality Digest Live for Sept. 15, 2017

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QDL from Fri., Sept. 15, 2017, demonstrated that everywhere you look, you’ll find the positive effect of better quality. Here’s what we chatted about:

Three Factors That Make Costco America’s Best Employer

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Photo credit, Mike Mozart/Flickr
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Hardwire Learning Into Customer-Contact Performance

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Inside Quality Digest Live for Sept. 8, 2017

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Our Sept. 8, 2017, episode of QDL examined a different way to conduct clinical trials, discussed fixing problems before they occur, and in the aftermath of Hurricane Harvey looked at resources for building a more resilient and sustainable infrastructure.

What’s the Value of Innovation? Part 2

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