Does this sound familiar? “Welcome to [insert company name here], the [corporate slogan or superlative]. All of our agents are busy serving other customers. Your call is important to us. Please stay on the line for the next available agent.

A couple of years ago, my wife decided to surprise me by taking me over to our local Tesla dealership so I could test drive a Tesla. We put a deposit down to hold our place in line, and two months later took delivery of a Model Y Performance.

I have a bold opinion: The corrective and preventive action (CAPA) process is the second-most important component of your quality management system (QMS). (If you want to know what I think is No.

As of 2023, more than 27,000 medical device QMS certificates have been issued worldwide, providing confidence in medical devices.

When it comes to maintaining the critical infrastructure and machinery of your facility, choosing the right maintenance contractor can make all the difference.

In memory of Al Phadt, Ph.D.

On Dec. 9, 2022, the U.S.

‘They’re hit or miss: Sometimes the service is marvelous. Other times it’s simply meh. I’m afraid to recommend the place because I can’t trust them to deliver.”

The healthcare industry is known for rapidly adopting advanced technologies that offer improved treatment for various diseases.

Customer loyalty and lifetime value are highly prized in today’s competitive environment. Smart businesses know that a major point of competitive advantage (or failure) can be the type of customer experience they provide.