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When Animation Meets Simulation

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As moviegoers, we have all seen a wide range of animation—from early Disney features, such as “Snow White,” to Japanese anime, and Pixar’s “Toy Story,” to an assortment of recent blockbusters that seamlessly integrate animation with real actors.

Transforming the Data Can Be Fatal to Your Analysis

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Following my article on Leptokurtophobics (Do You Have Leptokurtophobia?) it was almost inevitable that we should hear from one.

Takt Time for Apple's App Store and for Health Care

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A couple of Sundays ago, I read this New York Times article about Apple's "App Store" for the iPhone and iPod Touch (I've been a p

Does Anybody Really Know What Time It Is?

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The band “Chicago” sang those words about "time" decades ago. The second line “Does anybody really care?” seems to sum up what is still in vogue today, especially in the workplace.

What Should The Quality Manager Do?

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When I say quality manager, of course I’m talking about the department he or she manages as well.

Lean Approach Helps Children’s Hospital Increase Patient Satisfaction

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In 2008, Children’s Healthcare of Atlanta saw more than 170,000 patients across all three of its three emergency departments.

ISO 13485: Creating a Globally Harmonized Quality System

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Through the 1990s, the application of a quality system relied primarily upon the Food and Drug Administrations’ (FDA) good manufacturing practice requirements or the FDA 21 CFR Part 820 Quality System Regulation.

The Wisdom of David Kerridge—Part 2

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Click here to read part 1 of this series.

Service Quality: How to Sell Air!

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The New Yorker magazine featured a cartoon showing a discussion between a salesman and his sales manager. The despondent salesman asked, “I know you’re always telling us to sell the sizzle and not the steak, Mr.

Good Limits From Bad Data

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Some authors recommend that you have to wait until you have the range chart “in control” before you can compute the limits for the average chart or the X chart. Why this is not true will be the subject of this column.

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