Ever notice how some people always get the best table, the upgraded room, or the best cut of meat at the market? Great customer service is not an accident. Those who are served well follow a recipe that turns even a cold initial encounter into a warm one.

Covid-19 has dealt most businesses a heavy blow, but the pandemic has at least one under-acknowledged upside.

First, a slight diatribe. Why is it that company leaders think their people can do successful innovation when they don’t share a common language?

If you were to contact a group of recycling professionals, as one recent survey did, and ask them to list all the ways that consume

As the weather cools, the number of infections of the Covid-19 pandemic are rising sharply.

A new digital era of business-to-business (B2B) sales and marketing is upon us. It’s driven by corporate customer demand for online access to their suppliers’ offerings and expertise.

I am part of a grassroots effort at the National Institute of Standards and Technology (NIST) that is developing an exposure notification system for pandemics in general, though we hope it could be used in at least a limited fashion during the current Covid-19 pandem

From a customer perspective, the only thing more frustrating than being denied a product or service is when that denial comes without a satisfactory explanation. As humans, our ability to deal with disappointment depends on understanding why it happened.

The U.S. Department of Defense and more than 80 companies, universities, states, and research institutes will invest at least $275 million during the next seven years to scale up the microbial production of biomolecules.

T his year’s unprecedented lockdown happened just as we started moving forward with our 2020 goals.