The Power of Change Management Tools
Look through even a few FDA warning letters and you’re likely to find violations related
Race to Success
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Wayne Taylor Racing With Andretti, a world-renowned motorsports organization based in Indianapolis, competes in the Rolex 24 at Daytona endurance race. Photo credit: Jamey Price.
Endurance racing is one of the oldest and toughest pastimes in motorsports. It is a true test of performance. Not only is a driver’s stamina on display, but vehicle durability as well.
Tech-Enabled Healthcare
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Photo by National Cancer Institute on Unsplash
Health connects each one of us to one another. No matter where we are in the world, who we are, or what we do, the state of our health is a key determinant in our quality of life. Simply put, it’s our most valuable asset.
How Integrated Quality Improves Your Manufacturing Operation
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“There goes the neighborhood.” Credit: David Gallagher
Integrated quality, when done correctly, plays a vital and pivotal role in enhancing any business, especially manufacturing operations.
How to Ask Clients for Feedback
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Photo by Christina @ wocintechchat.com on Unsplash
When was the last time you asked your clients for genuine feedback on working together, beyond just revisions on projects and deliverables?
Uniform Unit Pricing: Tools for Consumers to Fight Shrinkflation
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Nearly 30% of consumer goods have been downsized and likely affected by shrinkflation over the past four years.
Many consumers across the United States are increasingly aware of the decreasing quantity for many of the products that they regularly purchase and consume.
Finding PFAS Wherever They’re Hiding
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Alix Rodowa in the lab figuring out how to accurately measure PFAS in drinking water. Credit: R. Wilson/NIST
They’re called per- and polyfluoroalkyl substances, or PFAS, a group of thousands of compounds that contain a chemical bond between fluorine and carbon.
Enhancing Last-Mile Logistics With Machine Learning
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With newer technology and more individualized and nuanced data, researchers can develop models with better routing options. But they also need to balance the computational cost of running them. Credit: Tima Miroshnichenko/Pexels
Across the country, hundreds of thousands of drivers deliver packages and parcels to customers and companies each day, with many click-to-door times averaging only a few days.
Barbecue, Planes, and Coffee: Keys to Customer Loyalty
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How often do your team members stop what they’re working on to help a customer?
I’m fortunate enough to travel to some great places to serve my clients. During those travels, I can’t help but have many customer service interactions from which to draw lessons.
Unlocking the Experience Economy
In today’s marketplace, where products and services proliferate and competition intensifies, businesses are realizing that they must offer more than just commodities to thrive.
