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Are Your Employees Empowered?

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Empowered employees provide better customer service. Photo by Vitaly Gariev on Unsplash

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Are your employees empowered to make decisions on the spot in favor of the customer? Your single goal should be to have overly happy customers. Too many things go wrong each day. You want your employees to understand they are in customer service, and their No.

I Never Want to Be [Sic]k

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Always check spelling, but don’t rely on autocorrect—read it before you send it. Photo by Lance Grandahl on Unsplash

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Reading the news (or even your email) can be distressing to the point of despondency. It can also be fun.

Ramping Up Productivity With Bulk-Bag Discharge Upgrades

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Spiroflow bulk-bag unloader: By combining hygienic bag clamps with the tensioning action of spring-loaded bag-support arms, liner distension into downstream equipment can be prevented.

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In food processing, bulk-bag discharge systems are used to transfer food ingredients such as flour, sugar, and spices from bulk bags to mixing and blending equipment.

Mixing 3D Scanning With Chemical Engineering

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An engineer scans a machine housing using Creaform’s HandySCAN 3D|BLACK Series, with VXinspect in the background.

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The WAB-GROUP is where innovation and tradition come together to provide customers with world-class solutions in the areas of wet grinding technology, three-dimensional-shaking mixing technology, and flow chemistry.

Take Out Your Customers’ Trash

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Photo by Dan Preindl on Unsplash

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‘T ake out the papers and the trash.” That was the opening line of the song “Yakety Yak” by The Coasters. It spent weeks as the No. 1 hit in 1958. Teenagers everywhere wore out their shoes dancing to the hot song.

Service Recovery in 60 Seconds or Less

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Getting customers is expensive, and keeping customers is no cakewalk. Photo by Clem Onojeghuo on Unsplash

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Everyone makes mistakes. When you screw up and say, “I’m sorry. That’s our mistake,” it’s good customer service, but not service recovery. Most organizations never admit mistakes, and fewer than 1% practice service recovery.

Data Management and Reporting in FDA-Regulated Clinical Trials

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Using a single, centralized electronic data capture system helps you stay compliant and eliminates unnecessary regulatory burden. Photo by Olga Guryanova on Unsplash

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Ensuring the accuracy and security of clinical data, as well as compliance with good clinical practice (GCP), will in large part determine the success of your study and regulatory submission to the U.S. Food and Drug Administration (FDA).

How AI Trends Can Drive Quality Management Systems

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As the road map for AI adoption in a QMS continues to unfold, teams must stay informed about emerging technologies and trends. Photo by Possessed Photography on Unsplash

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Historically, the sensitive nature of personal and company proprietary information held in life sciences quality management systems (QMS) has been a factor for quality management teams’ reluctance to adopt AI.

How Slack Created a New Product Category

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These days, incessant pings and buzzes from your workspace’s preferred team management software may seem like a fact of life. But not too long ago, the idea of having software beyond emailing to manage teams was beyond imagination.

New Data on Quality of ESG Audits Catches Regulators’ Attention

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As more big companies measure their carbon footprints, reporting is becoming more accurate.

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All publicly traded companies in the United States are legally required to have their financial statements vetted by independent auditors. And plenty of other firms hire external auditors to enhance their credibility in the eyes of investors and other stakeholders.

Pagination

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