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Signs

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How do you treat signs when you’re driving your car? Are you a strict rule follower? Does a stop sign cause you to come to a full stop, or a rolling stop, or no stop at all if you see no traffic?

Identity Management: What You Need to Know

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Modern-day security breaches, such as the SolarWinds or T-Mobile attacks, aren’t one-off events; they are prime examples of how someone can steal your organization’s credentials and use them to gain illegitimate privileged access to sensitive assets.

How CRM Software Improves Customer Service in Manufacturing

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Photo by ThisisEngineering on Unsplash

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More and more companies in the manufacturing industry admit that providing great customer experience is vital to their business success.

A Peek Inside Doctors’ Notes Reveals Symptoms of Burnout

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New AI-based research mines medical records for signs of physician overwork as it’s happening.

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‘Clinician burnout is a critical issue to understand and address,” says Mohsen Bayati, a professor of operations, information, and technology at Stanford Graduate School of Business. The condition is thought to affect nearly half of all U.S.

Healthcare Cybersecurity

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Photo by Irwan on Unsplash

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Cybersecurity has become increasingly critical in the digital age as organizations across all sectors face growing threats from cybercriminals.

Costco: Customer Service Role Model for More Than 40 Years

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Photo by Grant Beirute on Unsplash

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I’ve been speaking and writing about customer service since January 1980, and there is only a handful of companies that have been relentless and kept their focus on incredible customer service.

Give Your Customers ‘Crayons’ to Decorate Their Experiences

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The finale of Cirque du Soleil’s Nouvelle Experience in 1994 at the Mirage in Las Vegas. Credit: Stuart Seeger; Creative Commons 2.0 generic license

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The Madison, a historic hotel overlooking the Mississippi River in Memphis, Tennessee, was rebranded into a modern hotel. It was, in some ways, a sad event.

3D Scanners Aid NASCAR Stock Car Racing

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Credit: rbr_teams on Instagram.

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Reaume Bros. Racing is an American professional stock-car racing team that competes full time in the NASCAR Craftsman Truck Series. Owned by Josh Reaume, the team fields the No. 22 Ford F-150 full time for multiple drivers, the No.

How AI Can Help Revolutionize the Patient Experience

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Photo by Nappy on Unsplash

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With its roots in compassion and humanity, the healthcare sector might seem an unlikely place for artificial intelligence (AI) to play a big role.

Think Harder

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I once attended a presentation that Eli Goldratt gave for the Society of Manufacturing Engineers.

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