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Five Things I Learned Writing a Novel That I Wished I Knew When I Was a CEO

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A Recipe for CX Success

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How the War on Tipping Harms Customers

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Improve Quality and Productivity in Warehouse Operations

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How does one define quality in the context of a warehouse? The perfect warehouse is clean, has everything in its place, and is easy to access. Your warehouse looks like the one below, right?

Counterfeit Parts and the 1,000 Risk Priority Number

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Credit: Melusina Parkin

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Inside Quality Digest Live for Nov. 17, 2017

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Our Nov. 17, 2017, episode of QDL looked at factories controlled by large-volume 3D metrology, the value (or not) of four-year degrees, and creepy Christmas.

‘Gluten-Free Water’ Shows Absurdity of Trend in Labeling What’s Absent

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The Story Behind the Red Ring of Death

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Inside Quality Digest Live for Sept. 29, 2017

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3D concrete printer is printing layers of cement paste.
Credit: A. Thomas/NIST

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Our most recent episode of QDL from Friday, Sept. 29, 2017. featured news, technology, and two great interviews. Let’s have a closer look:

Lean Improvements for Patient Safety

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Do all employees in healthcare understand how their jobs link to patients in some way? If they do, then they are more likely to know the importance of service excellence.

Pagination

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