Policies define expectations and boundaries for behavior, but these expectations frequently go unmet.

Schools are always trying to get their kids interested in pursuing careers in science, technology, engineering, and math (STEM).

I would like to share with you a tale from the real world.

Manufacturing is in the middle of a new industrial revolution that requires skilled laborers.

A story is told about a reporter who was interviewing a successful bank president. He wanted to know the secret of the man’s success. “Two words: right decisions,” the banker told him.

Traditional corporate hierarchies tend to rely on static design. There’s the CEO at the top, followed by directors and managers. Red tape and inefficient processes can bog down decisions. 

Volatile markets, challenging consumer demands, and the technological disruptions resulting from digitization and Industry 4.0 are producing unprecedented rates of change.

On the May 4 episode of QDL, we discovered that love is a key component to winning a Baldrige Award, learned how to be more efficient at work, and discussed how great art helps us to really see our processes. Here is an up-close look:

A couple of weeks ago I posed the question, “Are you overproducing improvements?” and compared a typical improvement “blitz” with a large monument ma