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Jennifer Sillars

Operations

Transform Policies From Unread Documents to Instruments of Change

It’s equally important to understand who does and who doesn’t need to be involved

Published: Monday, July 9, 2018 - 11:02

Policies define expectations and boundaries for behavior, but these expectations frequently go unmet.

There are three major triggers for new policy creation or policy amendment:
• An adverse event highlights an operational risk that is not effectively controlled. A policy is required to address this risk and how this adverse event can be avoided in the future.
• A strategic objective: when an organization wants to achieve something important and commits to this in writing. The policy acts as the action plan and guidance for staff, making success more likely.
• A new regulation or law comes into force

All organizations are subject to numerous compliance requirements. Some are common to all—human resources policies, for example. Some are industry specific. Either type requires strict compliance with documented evidence. Policy management provides a formal process for acknowledging a regulatory requirement and translating this to action.

In some ways compliance-based policy management is straightforward:
• The policy objective is clear.
• The need for the policy is compelling.

Once the policy objective has been defined, it is not yet time to start creating the policy. Planning and assessment is required. This stage will allow you to understand better where the gaps are that the policy must fill.

What’s wrong with skipping the assessment step?

Not taking the time to assess how your organization is currently operating wastes resources and undermines policy management within your organization. When staff notice that a policy has been distributed without due consideration, it confirms their assumption that policies are a box-ticking exercise that they can ignore. This negative view of policy management is not uncommon.

What is common is silo decision-making that creates overlapping and conflicting policies.

Skipping this assessment step may seem like an easy way to save time. Policy development does tend to be time sensitive; the regulator will set a deadline for compliance that is non-negotiable. But the most labor-intensive tasks—drafting, training, and implementation—are yet to come. Tasking one or two people to an assessment project is more effective than wasting the time of domain experts and the wider workforce with unnecessary work.

Consider the critical capabilities within this stage:
• Map policies and controls to compliance requirements.
• Document gap analysis and key performance indicators (KPIs) to be monitored
• Conduct impact and risk assessments.

Assessment makes policy development more efficient by understanding who needs to be involved and what needs to be changed. It’s equally important to understand who doesn’t need to be involved and what can remain unchanged. It could be the case that there is already a pocket of best practices happening, which simply need formalization in a policy and further rollout.

The link between policy management and performance management

With a bit of planning, policy development becomes a driver for operational improvement. The link between policy management and performance management is strong.

Performance management monitors performance across the organization with the goal of improving business performance. It requires comprehensive, real-time visibility of performance across the organization. Comprehensive means a variety of perspectives, i.e., strategic perspectives, departmental perspectives, time-based perspectives. Proactively tracking these perspectives informs your gap analysis and impact assessments, giving you a head start when faced with a new or changing regulation.

It also gives you a means of measuring policy success, helping you transform policies from unread documents to instruments of positive change.

Discuss

About The Author

Jennifer Sillars’s picture

Jennifer Sillars

Jennifer Sillars is the product marketing executive manager at Ideagen. She brings a passion for data-driven decision making to the realms of quality, compliance, auditing, and risk.