Last May marked the 35th anniversary of the Shingo Prize, an award bestowed each year to recognize organizations that demonstrate the principles and methods espoused by its namesake,

You probably won’t find it in a book on business leadership, but Faiz Shakir has a dictum for executives of major corporations who really want to understand what their employees’ jobs are like: “Know the coffee.”

Professional poker players know that continuing to play until they win—however they define that win—is often a losing strategy.

Effective complaint handling is fundamental to life-sciences quality management, with implications for operations, product design, risk management, and more.

Have you ever had one of those career moments where you felt like you’d made it? A moment of proof that you’d finally earned a spot at the cool or important table?

Twice in the last week I’ve heard about “idiot bosses.” Being the inquisitive guy I am, I probed for the root cause of such comments. Rather than simply asking what the cause is, I decided to address the symptoms first.

Time value of money calculations, including net present value analysis, is important when selecting projects and investments. The calculations are part of the body of knowledge for some of ASQ’s certification exams.

Medical device companies must have established risk management processes that comply with ISO 14971.

‘They reduce our bonus if our calls go longer than three minutes. I’m not going to lie; I start talking faster at the 90-second mark.”

Many people think of negotiation as a fight, but it’s really about collaboration, Margaret Neale explains to me as we begin our walk. “What negotiation is, to me, is joint problem-solving. Let’s find a solution to a problem that we’re facing.”