Zero is a good number when it comes to sustainability. Zero emissions. Net-zero energy buildings. And of course, zero waste. Zero waste is radical. It’s attainable. It’s good business. And it’s cool.

Managing for quality is breaking new ground.

The 5 Whys is a well-known root cause analysis technique that originated at Toyota and has been adopted by many other organizations that have implemented lean manufacturing principles.

Most of us know that Wal-Mart has been a big player in the “green” movement. The world’s biggest retailer takes the whole “let’s save the planet” talk very seriously.