Why Remote Work Isn’t Working
When the Covid-19 pandemic struck in early 2020, all the dithering about remote work stopped virtually overnight. Working from home wasn’t perfect, but people made it work.
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In this article I’ll be looking at the shape of this question regarding complexity that comes from Plato. In the Euthyphro dialogue, Socrates asks whether a thing is pious because the gods love it, or the gods love it because it is pious.
The Real Return-to-Office Debate Is About AI
On a Tuesday morning, a support agent in Dublin closes a tricky ticket while an engineer in Bengaluru ships a fix, and a sales manager in my hometown of Columbus, Ohio, joins a customer call spanning four time zones.
The Hidden Cost of Building Your Own QMS
Most early-stage medical device companies never decide to skip a quality management system (QMS). They just never decide to buy one.
ISO 9001:2026 Ethics and Quality Culture
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Making its debut in 1970, the Pinto was Ford Motor Co.’s first subcompact. In 1978, Ford was compelled to recall the car due to its propensity to burst into flame when struck from behind.
Leadership responsibility is included in ISO 9001:2026, Clause 5.1.1, to promote quality culture and ethical behavior. A strong argument could be made for adding safety as well.
Back to the Future: Why Agentic AI Needs a Strong Identity Foundation
As AI matures, enterprises and customers are rapidly deploying agents seeking to unlock the next level of automation and productivity.
Avoiding the 7 Deadly Killers of Projects
Projects go off the rails all the time. Some statistics I’ve seen say only one in eight projects can truly be declared successful.
How to Succeed With Systematic Improvement Work
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Establishing a long-term improvement effort is one of the best investments an organization can make.
Is Overreliance on AI Causing Agency Decay?
When OpenAI introduced ChatGPT on Nov. 30, 2022, it arrived as a research preview: a conversational system that could answer follow-up questions, draft fluent text, and give millions of people their first direct experience of generative AI.
How to write an SOP
They may seem simple, but standard operating procedures (SOPs) are surprisingly tricky. On the surface, they describe how a specific process is carried out at your organization. Pretty straightforward, right?