Historically, conventional wisdom among business managers was that the higher the quality, the higher the cost. This perception still holds true today among a few business managers.

In most healthcare settings, workers attend weekly, monthly, or quarterly meetings where performances are reported, analyzed, and compared to goals in an effort to identify trends.

Experienced leaders know that failure is not necessarily a negative and can lead to both individual and organizational learning.

Last year I had a short stay at one of Boston’s best hospitals. Although I will be forever grateful for the excellent treatment I received while in their care, I wondered about a few systems that sat directly in front of my bed. So, I took a picture to share later.

In the past, I’ve written about some of the myths of journey mapping. One of those myths is: Without a digital mapping platform, I can’t even begin to map.

A few years ago, I received a call from a very frustrated vice president of development in the Midwest. He sent his staff to get trained in Scrum. He thought he was sending his team off to learn how to develop software.

Most people have a notion about the visual workplace that is much too small for themselves and their companies. They think of it as a series of point solutions that are helpful, even clever. Yet they should expect more—because they need more.

When legendary CEO Herb Kelleher of Southwest Airlines passed away Jan.

In case you haven’t heard this one before, “I’m big in Japan” is a way of boosting yourself in some unverifiable fashion.

The TV show The Walking Dead, about survival in a post-apocalyptic zombie world, is one of the top-rated currently.