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Customer Quality Management

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Photo by Patrick Tomasso on Unsplash

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Customer complaints are a fact of life in any industry. Even though manufacturers would prefer not to receive complaints, they do come with a silver lining.

Great Leaders Should Move to a Cubicle

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Photo by kate.sade on Unsplash

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Congratulations! You’ve arrived.

The Invaluable Role of Traceable Data in Aircraft

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When it comes to aircraft, poorly documented dents can lead to more significant problems, potentially compromising structural integrity or performance. Dents can trap moisture and lead to corrosion. The stress they generate can initiate fatigue cracks.

Your Future Medications Could Be Personalized on a 3D Printer

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NIST researcher Thomas P. Forbes is working to ensure 3D drug printers work as designed. Credit: R. Eskalis/NIST

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Here are just a few potential advantages of 3D drug printing—a new system for manufacturing drugs and treatments onsite at pharmacies, healthcare facilities, and other remote locations:

Third-Generation Capability Confusion

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Photo by bruce mars on Unsplash

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The four common capability and performance indexes collectively contain all of the summary information about process predictability, process conformity, and process aim that can be expressed numerically.

Researchers Use Large Language Models to Help Robots Navigate

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A new navigation method uses language-based inputs to direct a robot through a multistep navigation task—such as doing laundry. Credit: iStock

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Someday, you may want your home robot to carry a load of dirty clothes downstairs and deposit them in the washing machine in the far-left corner of the basement.

Autonomy in a Social Setting

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I have always been interested in the idea of autonomy in a social setting. In this article, I’m looking at autonomy in a social setting—such as an organization—from a cybernetics viewpoint. I’ll lean on the ideas of Heinz von Foerster and Stafford Beer.

Leaders Who Empower: Why Kenny Wins Every Time

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Photo by Aleksandra Sapozhnikova on Unsplash

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Are you giving your lowest-level employees the power to make crucial customer-relations decisions without supervision? If not, you’re making a huge mistake.

New Computer Vision Method Helps Speed Electronic Materials Screening

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MIT graduate students Eunice Aissi (left) and Alexander Siemenn have developed a technique that automatically analyzes visual features in printed samples (pictured) to quickly determine key properties of new and promising semiconducting materials. Photo: Bryce Vickmark

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Boosting the performance of solar cells, transistors, LEDs, and batteries will require better electronic materials made from novel compositions that have yet to be discovered.

QMSR and the End of DMR, DHR, and DHF

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The wording is different, sure, but the goal of this record-keeping is the same. Photo by Chang Duong on Unsplash

 

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If you’re a medtech professional who’s been working with the quality system regulation (QSR) in the United States, then you’re probably familiar with the three terms the U.S.

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