Increasingly dynamic workplaces have made organizational change an everyday reality. Demands for workforce agility require a step up from those commanding—particularly in ongoing measurement and making use of feedback during this breakneck pace of change.

When giant companies known for the quality of their products and services find themselves suddenly in the news due to massive recalls—think Volkswagen, Toyota, John Deere, Craftsman, or Chipotle—the first question to emerge often is: What went wrong?

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