“Excellent firms don’t believe in excellence—only in constant improvement and constant change.”
—Tom Peters

I’ve been watching myself. Asking myself why do I do certain things? Why do I lose track of time?

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Most leadership advice is based on anecdotal observation and basic common sense. Stanford Graduate School of Business professor Kathryn Shaw tried a different tack: data-driven analysis.

Hard as it may be to believe, a close analysis of our extensive trove of behavioral data on the Quality Digest user group indicates that more than a handful of you don’t regularly watch our regular weekly web TV show, Quality Digest Live, which broadcasts fr