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Managers Want You Back in the Office

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Photo by Andrew Neel on Unsplash

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Despite the clear benefits of hybrid work models, a significant number of managers still push for their teams to be back in the office.

Beyond Wishes and Hopes

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For process improvement, there are three questions you can ask to get your ducks in a row. Photo by Luisa Frassier on Unsplash

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All improvement efforts require a framework. No matter what we’re doing, we all need some way to align our efforts and focus on a specific objective. During my 50 years in this business, I’ve seen people use many different improvement frameworks.

How to Prepare for Your Next Career Change

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Photo by 35mm on Unsplash

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This ain’t your daddy’s or mommy’s business world anymore. I’m sure you’ve figured that out already. First of all, people use cell phones. I keep reminding my father.

Dockworkers Strike, Resisting Automation

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ILA banner, 1901

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The Associated Press, reporting on the strike by the International Longshoremen’s Association, noted, “Local ILA president Bois

Revolutionizing Custom Engine Fabrication

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Centurion Performance & Engines (CP&E) is an Illinois-based manufacturer of custom performance engines and parts. It’s also a custom tuning and install body shop in high demand.

A Peek Inside Doctors’ Notes Reveals Symptoms of Burnout

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New AI-based research mines medical records for signs of physician overwork as it’s happening.

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‘Clinician burnout is a critical issue to understand and address,” says Mohsen Bayati, a professor of operations, information, and technology at Stanford Graduate School of Business. The condition is thought to affect nearly half of all U.S.

Up to 20 IDS Cameras Support Nuclear Fusion Research

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Credit: Marvel Fusion GmbH

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Nuclear fusion is seen as a possible visionary solution to the energy problems of the future—clean and comparatively low-risk.

Four Types of Asset Maintenance Strategies

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Asset maintenance isn’t just about fixing things when they break.

Healthcare Cybersecurity

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Photo by Irwan on Unsplash

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Cybersecurity has become increasingly critical in the digital age as organizations across all sectors face growing threats from cybercriminals.

Costco: Customer Service Role Model for More Than 40 Years

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Photo by Grant Beirute on Unsplash

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I’ve been speaking and writing about customer service since January 1980, and there is only a handful of companies that have been relentless and kept their focus on incredible customer service.

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