A couple of weeks ago I posed the question, “Are you overproducing improvements?” and compared a typical improvement “blitz” with a large monument ma

I have been writing about kaizen a lot recently. It is a simple idea: change for the better. Generally, kaizen stands for small incremental improvements. Here I’m going to look at what is the best kind of kaizen.

Mean time between failures (MTBF) is a symptom of a bigger problem. It’s possibly a lack of interest in reliability (which I doubt is the case). Or it’s a bit of fear of reliability.

A couple months back I stopped at a local fast-food place for a quick kid’s meal (not for me) after picking up one of my little ones from school. Inside, we were greeted by an employee in an otherwise empty dining area, and no line.

As the vice president of quality for a $1.5 billion-dollar industrial corporation, Hermann Miskelly is responsible for leading its continuous improvement effort.

In business-to-business (B2B) direct marketing, I’m often asked about what kind of response rates to expect about the most productive media channels, the best lists, the best time to conduct a campaign, the most effective qualification questions.

Technology giant HP has developed and launched multi-jet fusion (MJF), an industrial-grade 3D printing technology that quickly and accurately produces functional prototypes

Modern 3D laser confocal scanning microscopes can resolve fine surface-topography detail as minute as a few nanometers, quickly and easily. It is the solution that advanced manufacturing industries turn to for efficient quality assurance surface inspections.

“I wish there was a way for the FDA to give me a heads-up about my stuff, prior to submission….”