Why Meeting Customers’ Expectations Isn’t Enough
Whether you work for a startup or a large company, there have never been so many metrics to help you understand how your business is doing.
Whether you work for a startup or a large company, there have never been so many metrics to help you understand how your business is doing.
‘In God we trust; all others bring data.” “Follow the data.” “Let the data talk.” Nice clichés, but there’s one problem... data can’t talk. In fact, data don’t say a darn thing. Data are bits of raw information.
Your everyday permanent markers, glue sticks, and packing tape may offer a surprisingly low-tech solution to a long-standing nuisance in the manufacturing industry: Making soft and ductile, or so-called “gummy” metals easier to cut.
Factory and industrial inspections are the backbones of robust quality assurance programs. Inspection is also an integral part of machine system installation and maintenance, as well as in-situ repairs and retrofits.
‘There’s nothing we can do about it.”
Quality and manufacturing practitioners are most familiar with the effect of variation on product quality, and this is still the focus of the quality management and Six Sigma bodies of knowledge.
Anyone involved in 3D printing/additive manufacturing (AM) knows about STL file formats. Problem is—and no offense meant—STL is dumb.
The National Institute of Standards and Technology (NIST) has campuses in Maryland, Colorado, South Carolina, and Hawaii. Now, I know what you’re thinking, “Hawaiian campus? How do I get a job at NIST?”
Often in coaching, managers work on changing their behaviors. But there’s another area you need to pay attention to also—other’s perceptions of you.
© 2026 Quality Digest. Copyright on content held by Quality Digest or by individual authors. Contact Quality Digest for reprint information.
“Quality Digest" is a trademark owned by Quality Circle Institute Inc.