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An Introduction to Statistical Process Control (SPC)

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One of the key ideas in lean manufacturing is that defects should be detected as early as possible.

What Electronic Games Can Teach Us

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This story was originally published by Knowable Magazine.

When my kids, ages 11 and 8, bang through the back door after school, often the first thing out of their mouths is: “Mom! Can we play Prodigy?”

How to Improve New Product Introduction (NPI) in Three Steps

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How can industrial and manufacturing enterprises achieve better new product introduction (NPI), a critical element of operational excellence?

Lessons From Mt. Stupid

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A few years ago, I was asked to conduct a workshop, deliver a keynote, and chair a three-day conference on manufacturing process excellence in Europe, produced by the Process Excellence Network (PEX

Five Problems With Data in a Data-Intense World

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As a quality professional, you’ve probably heard the famous quote from W. Edwards Deming, “In God we trust; all others bring data.” Thanks to technological advancements in our industry, data exist more abundantly than ever.

How Innovation Drives Economic Growth

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An engineer stands under a base station antenna.

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In 1500, China’s economy was the strongest in the world. But by the 19th century, the United States, Western Europe, and Japan had leapfrogged over China by churning out goods and services in vast quantities while the former superpower stalled.

People Are Increasingly Interrupted at Work, but It’s Not All Bad

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An email pops up on your screen. It’s a client sharing a project update. A Slack message appears. It’s your boss asking a question. A text alert beeps. A colleague wants to know if you will be attending a meeting.

Seven Proven Tips for Modernizing Your Organization’s Policy and Procedure Communication

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Throughout our 30-year company history, we have witnessed over and over how clearly communicated systems, standard operating procedures (SOPs), and policies can transform business results.

The Tricky Paradox of Mean Time Between Failures

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The mean time between failures (MTBF) calculation is widely used to evaluate the reliability of parts and equipment. In the industry it is usually defined as one of the key performance indicators.

When a Manufacturer Asks ‘How Do We Get Smart?’

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How do we get smart? I was first asked this question while sitting in on a call with a small manufacturer who supplied parts for automotive manufacturers. With all the buzz around “smart manufacturing,” this manufacturer wanted to join the movement.

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