When conflicts in a team, no matter how minor, are left unresolved, they can eventually breed resentment. If unaddressed, this could lead to cynicism and distrust, as well as harm to individual and team performance. How should leaders deal with this?

The objective of all improvement projects should be to improve the overall process. Everything else should be secondary to this objective.

As a leadership keynote speaker, I’ve encountered countless professionals struggling with procrastination.

Four years after the Covid-19 pandemic accelerated remote work, its advantages and drawbacks have been well documented.

In case you missed it, the apocalypse happened a few weeks ago. The end of days. The reckoning. It was a time to take a step back and reflect on all you’ve accomplished or failed to accomplish in your life.

Maria took a moment to reflect on how much had changed in just over a year since she first explored ChatGPT with her informal innovation group.

In the world of continuous improvement and lean management, clear and respectful communication is crucial.

As societal norms change with each passing generation, so do work trends and expectations. Today, employers are seeing a notable shift in the attitudes, values, and goals of the next generation of workers.

Recently, I wrote about the process capability index and tolerance interval.

I hate the use of the word just in front of anyone’s title, as in, “He’s just an analyst,” or, “She’s just a cafeteria worker,” or, “I’m just an administrative assistant.”