Management Article

Mike Roberts’s picture

By: Mike Roberts

Editor’s note: A webinar on this topic will held on Nov. 19, 2013, at 11 a.m. Pacific, 2 p.m. Eastern. Register here.

And previewing the webinar, Matthew Littlefield will be a guest on Quality Digest Live this Friday, Nov. 15, 2013, at 11 a.m. Pacific, 2 p.m. Eastern.

Gallup’s picture

By: Gallup

In the intense competition to attract and retain top talent, U.S. employers are vying to offer the most alluring perks imaginable to their workers. Companies such as Google are leading the trend, hoping that happy employees are more productive, creative, and passionate workers.

On the surface, it’s hard to argue with this approach: A free lunch, a siesta in the nap room, or a massage at work would probably make anybody happier. But happy doesn’t necessarily equal productive, or even loyal.

Jack Dunigan’s picture

By: Jack Dunigan

What Do You Call Quietly Capable People Who Help You Succeed?

Hire people who can solve problems, not create more

Gallup’s picture

By: Gallup

Many companies measure employee and customer satisfaction without much to show for it. That’s because their surveys—whether one magic question for customers or 100-plus-item monstrosities for employees—often focus on the rational and exclude the emotional. However, it’s vital to measure emotional factors because with customers and employees, feelings are facts.

Knowledge at Wharton’s picture

By: Knowledge at Wharton

If loyalty is defined as being faithful to a cause, ideal, custom, institution or product, then there seems to be a certain amount of infidelity in the workplace these days.

James Brewton’s picture

By: James Brewton

Lean Six Sigma has proven itself as an effective strategy for business success in both private and public sectors. The methodology has helped enterprise leaders recognize business processes as engines that drive performance excellence and help to deliver value. Lean Six Sigma offers a comprehensible road map, tools, and techniques for achieving superior performance.

By: Todd Patkin

In a perfect world, we’d all be looking forward to the holiday season without anxiety. Unfortunately, for most employees, that isn’t even close to being the case. Times have been tough, and for several years, workers have been stretched thin as they try to do more with less. As an employer, you might want to reward your people for their hard work with a raise or holiday bonus—if only you had the funds. Although you can’t distribute money you don’t have, you can make your employees feel happier and more appreciated.

Jay Arthur—The KnowWare Man’s picture

By: Jay Arthur—The KnowWare Man

At a recent health-care conference I had a conversation with Mary, a Six Sigma Black Belt for a 700-bed hospital. She told me that the hospital had only a few copies of Minitab software, which was shared by several people. She was always being asked to close out of the program so that someone else could use it.

Norman Bodek’s default image

By: Norman Bodek

I have long admired and respected Toyota. I have been to its factories, published and written books and articles about its revolutionary production system, known many of its brilliant people, and taught its methods to thousands of students. Like many of Toyota's admirers, I was shocked and saddened by the company's disastrous unintended acceleration problems and their tragic results.

Marvin Marshall’s picture

By: Marvin Marshall

Leadership would be easy if it weren’t for those we lead. As any leader or manager knows, getting people to actually want to do the tasks you need them to do can be a challenge. People will not fully commit to a task unless they’re motivated to desire your goals and objectives or the reason behind the task.

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