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What Leaders Can Learn From the Movie <em>Logan</em>

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Examples of good leadership can come from some unexpected places
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Logan (a/k/a the Wolverine for the uninitiated) isn’t just a badass comic book character. He’s a leader who can teach us all about sacrifice, perseverance, and how to productively channel anger.

Managing Email Addresses in B2B

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Allow customers to indicate what kinds of email they want to receive. Image by LCN.com.

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Automation and the Quality Professional

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Nurturing quality and sustainable excellence requires perspective, flexibility, and humanity.

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Why Measuring Efficiency Is Anti-Lean

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A day-by-the-hour chart helps create control of work processes.

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Distributed Teams, Not Distributed Silos

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Distributed team: We have the tools but need to know when and how to use them.

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The notion of a successful distributed team seems like a wonderful yet unobtainable dream.

How the Soft-Skills Gap Creates Quality Problems

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A smooth interaction of cross-functional processes relies on understanding and agreement.
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Three Ideas for Realistic Innovation

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Innovation is, by its very nature, a messy endeavor.

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Quality Starts With Communication

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Workplace safety and quality in a multilingual environment means multilingual training

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Traditional Industries Need to Seize Digital Transformation Opportunities

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Innovation should be an "always on" thing
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Sparking a Chain Reaction: Frederick Taylor, Deming, and Work Life

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Develop a culture of improvement by acknowledging that employees are vital to companies’ success.
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When Frederick Winslow Taylor advanced the principles of “scientific management” in 1909, he was hailed as a master of efficient production.

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