Do you feel like you’re not making the progress in your customer experience (CX) transformation efforts that you thought or hoped you would by now?

This week’s episode of our show looked at the various ways in which quality organizations plan to ensure long-term success. Here are the stories we covered:

In the 2015 movie The Intern, Robert De Niro starred as a 70-year-old widower who returns to the workforce as an underappreciated and seemingly out-of-step intern working for a young boss played by Anne Hathaway.