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Mastering the 8D Problem-Solving Methodology

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Every day, quality leaders face a variety of production and process issues. Although some problems are easy to fix, others require deeper investigation, such as using a 5 Whys analysis or fishbone diagram.

Tariffs: The Die Has Been Cast

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Working on a bomber, Douglas Aircraft Co., Long Beach, California, 1942.

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The Chinese character for crisis means “danger” and “opportunity,” and tariffs have created a supply chain crisis throughout the United States.

The Rashomon Effect: Seeing Quality Through a Wider Lens

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Toshiro Mifune and Daisuke Kato in the 1950 film Rashomon.

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When we step into a complex organization—whether in manufacturing, healthcare, or finance—we often find ourselves navigating a sea of competing truths. Everyone seems certain they see the problem clearly. Yet somehow, solving it feels harder than it should.

Mastering Occupational Safety

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Occupational health and safety (OHS) is often brushed aside as a checkbox exercise—something assigned to compliance officers or forgotten in day-to-day operations. But this mindset comes at a cost.

10 Ways a Smart Boiler System Can Improve a Manufacturing Plant

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Boiler systems are a critical element of many manufacturing plants because they serve as a reliable source of heat and steam to power various processes.

Just for Fun

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Malcolm “Mac” Baldrige (1922-1987), for whom the Baldrige Program is named, was inducted into the ProRodeo Hall of Fame in 1988.

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A little enjoyment is always important. I recently read a blog post titled 15 Facts That Will Make You Laugh.

Three Things You Must Know About Selling to Younger Buyers

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Salespeople are getting older. Buyers are getting younger. You have a disconnect.

Why Product Simplicity Always Wins

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We humans love to complicate things. The more crap we hang off of a product, the better we think it is. The more engineering that goes into it, the more we can sell, right?

Maintenance Maturity

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Most industrial leaders strive to be more proactive and data-driven. But getting there can feel overwhelming, especially if your teams spend much of the day firefighting.

A Better DMAIC

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Define, measure, analyze, improve, control, goes the mantra used to carry out improvement projects in many companies. In various books, these steps get slightly different interpretations.

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